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Same Day Dispatch
Orders placed online before 3:00pm Monday - Friday (excluding public holidays and our Christmas shutdown period) are always dispatched the same day provided the goods are in stock. If the goods are not in stock we will endeavour to contact you as soon as possible to discuss a dispatch date.
If you live on the UK mainland and don't have any large materials or lithium batteries in your order it will cost £3.95 (£4.74 including VAT) if you spend less than £40 (£48 including VAT).
If you spend between £40 and £200 (£48 - £240.00 including VAT, excluding large materials or lithium batteries) delivery is free to most locations, £12 (£14.40 including VAT, excluding large materials or lithium batteries) to Northern Ireland and £15 (£18.00 including VAT, excluding large materials or lithium batteries) to UK remote locations. For a list of postcodes that will be charged the remote location rate: remote area list.
If you spend over £200 (£240.00 including VAT, excluding large materials or lithium batteries) delivery is free within the UK.
Rest of the world
These orders are sent via UPS, and the cost is dependant on the service you choose at checkout. Alternatively you can choose the free collection option and have your own courier collect it from us. International orders can only be shipped to the registered card address. Please note: International orders may be charged import duty dependant on local import laws and duty rates. These charges are usually billed to you directly from UPS.
Delivery times vary for international orders depending on the service selected and the destination. You can see the delivery time and cost at the shipping stage, or by using the shipping estimator from within the shipping basket.
If you would like to collect your order, or use your own courier then there is an option you can select during checkout. We do not charge a packaging or handling fee for this service, and you will receive an email when your order has been processed, you can collect half an hour after receipt of this email.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
What happens if I need to return something?
Since you’ve not physically seen the goods until they arrive, you are entitled to a full refund if they aren’t quite what you were expecting. All we ask is that they are returned unused in the original packaging and you get in touch to let us know your planning on sending something back. As soon as we receive the items the payment will be charged back to your card. For further information on returns please see the terms and conditions.
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Free UK Delivery*
Spend over £40 (ex VAT) and get free delivery. (excludes sheet materials and offshore / remote areas).
No Quibble Refunds
If you don't like the product for whatever reason, send it back (packaged and unused) for a full refund.
Free Email and telephone support on all our products.
Pay securely using credit / debit card or by Paypal.