Shipping policy

Same day dispatch

Orders placed online before 3:00pm Monday - Friday (excluding public holidays and our Christmas shutdown period) that are under 100kg are always dispatched the same day provided the goods are in stock. For orders over 100kg the cut off is 1:00pm as bulky orders often take longer to pack. During the checkout process the 1:00pm cut-off will be indicated on heavy orders.

If the goods are not in stock we will endeavour to contact you as soon as possible to discuss a dispatch date.

UK deliveries

Due to the low cost of a lot of our goods we are not able to ‘hide’ the cost of delivery in the price of an item. However, we charge delivery at a sensible price that reflects what it costs us to send an order. If you live on the UK mainland and don’t have any large materials in your order it will cost £3.95 (£4.74 including VAT) if you spend less than £40 (£48 including VAT).

Delivery is free on orders of £40 or more (£48 including VAT) unless it contains large materials, in which case a one once per order £6.50 delivery charge applies.

If your order is over £50 in value or more than 1kg in weight and shipping to the UK, then it will be sent using a courier service requiring a signature. This is a 1 to 2 day service for most areas, with some remote areas taking longer. Orders under £50 or less than 1kg will be sent by first-class mail, with online orders over £20 going on a Signed For service. All orders to customers with account facilities that are over £20 will be sent by courier.

If you are ordering in the UK and you know you're not going to be in to sign for your goods you can have it delivered to an address of your choice. Simply specify a different address during the checkout process.

You can see more details of the delivery charges in the table below.

Order value

Delivery UK - most locations

Delivery UK - Remote locations (inc Northern Ireland)

Under £40 (£48 including VAT)

£3.95 (£4.74 including VAT)

£3.95 (£4.74 including VAT)

£40+ (£48+ including VAT)

Free

£18.00 (£21.60 including VAT)

Any Perspex / acrylic / veneer / Styrofoam / polypropylene / plywood / MDF order

£6.50 (£7.80 including VAT)

£18.00 (£21.60 including VAT) per box

Remote UK locations

If the start of your postcode is listed below then you will be charged the remote location rate:
AB31-AB38, AB41-AB45, AB51-AB56, BT, FK19-FK21, GY, HS, IM, IV, JE, KA27-KA28, KW1-KW17, PA20-PA38, PA41-PA49, PA60-PA80, PH1, PH5-PH10, PH15-PH26, PH30-PH44, PH49-PH50, TR21-TR25, ZE.

Typical delivery time 48 hours.

DPD delivery option

There is the facility to choose DPD as a delivery option. This is available to UK customers unless the order contains large sheet materials or you are in a remote location. DPD is free on orders over £50 (ex VAT / £60 inc VAT), is £5.50 on orders under £50 and is £6.50 if there are small materials on the order. See below for a list of postcodes considered to be remote locations by DPD.

DPD remote locations

AB31-38, AB41-56, FK17-21, HS1-9, IV1-56, IV63, KA27-28, KW0-17, PA20-49, PA60-78, PH15-50, TR21-25, ZE1-3

Rest of the world

We ship to the following countries:

  • Australia.
  • Brunei.
  • Canada.
  • Chile.
  • Hong Kong.
  • Iceland.
  • Isle of Man.
  • Israel.
  • Japan.
  • Jersey.
  • Malaysia.
  • Mauritius.
  • New Zealand.
  • Qatar.
  • Singapore.
  • Taiwan.
  • U.A.E.
  • United States.
  • Uruguay.

These orders are sent via courier and the cost is dependent on the service you choose at checkout. Alternatively, you can choose the free collection option and have your own courier collect it from us.

Please note: International orders may be charged import duty dependant on local import laws and duty rates and or VAT. These charges are usually billed to you directly by the courier and when present the courier normally charges a fee for processing the payment. The purchaser is responsible for all such costs.

Delivery times vary for international orders depending on the service selected and the destination. You can see the delivery time and cost at the shipping stage of the checkout process.

Due to international shipping rules, we are not able to sell lithium batteries overseas.

Collection

If you would like to collect your order, or use your own courier then there is an option you can select during checkout. We do not charge a packaging or handling fee for this service, and you will receive an email when your order has been processed, you can collect half an hour after receipt of this email. In order to avoid clutter / confusion at checkout this option is only presented to customers that live within about 10 miles of Kitronik HQ, though can be added to any account upon request.