We're proud of our customer service here at Kitronik, so we'd like to share with you a selection of our feedback from our customers.
Absolutely outstanding service. Communication is excellent by Holly. Thanks so much we won't use anyone else from now on.
Fabulous customer service, I really can’t praise Michael from Kitronik enough, who went above and beyond to ensure my order would arrive on time - Truly 1st class, thank you.
Kitronik customer service is among the best I've ever received! After calling customer services to report that I'd received the wrong product, they shipped the correct product to me by UPS at no charge and it arrived less than 24 hours later. Faultless.
I have been bowled over by the amazing customer service I receive consistently from Kitronik. Their deliveries are always very fast, their communication excellent and the quality of their products is superb. On the one occasion I received faulty goods they sent replacements out immediately, responded to emails politely and thoughtfully and couldn't have handled everything better. I can't commend Kitronik highly enough.
Absolutely thrilled with Kitronik service. Will definitely be a returning customer: safe secure delivery, 4 sheets of wood ply arrived as if I had bought them off the shelf myself. I will certainly recommend Kitronik to my friends.
Yours Faithfully, Michael Williams. ( Cornwall )
Delivery was very fast on my first order and I was very pleased with all of the e-textiles products that I ordered. I had to order more parts and realised after I had placed the order that I had forgotten something. I got an email the next day to say my items had been put into one package and the delivery cost of the second order was refunded.
I was very impressed as there aren't many companies that would do that. It shows that you value your customers. Thank you so much, I will definitely shop with you for all future e-textiles pieces that I need.
WOW! Can I just say I have had the best ever customer service from you all! Not only did I have fantastic prices on the things I ordered, I also had it delivered by UPS instead of Royal Mail
Thank you so much .. you're now top of the list for my components and laser plywood needs.
Super service once again. Excellent communications and very fast delivery. More orders to follow.... 5 Stars.
Just took delivery of oak veneered plywood ordered only 2 days ago. Fantastic quality and very fast and cheap delivery!! I hand build effect pedals for guitars so many of your products will come in handy in the future. I'll be back...
Kitronik are amazing! I've been buying all my laser-able materials from them. Their material quality is top notch and service is fantastic and at reasonable prices.
Wayne Harrison Owner of DMP3D
I can honestly say you shouldn't change a thing!
Firstly, I've been looking for something like this for so long for a craft project I'm working on, your YouTube vids helped me decide which would be best for me and the amazingly low price sealed the deal!
I received my confirmation email within seconds which was promptly followed 2 minutes later by an email from yourself saying it would be dispatched today! I'm so impressed and cannot wait to receive my sheets! I'll definitely be shopping with you again!
Thanks very much for my order which arrived today. This is the third time I have ordered and it certainly won't be the last. I'm very pleased with my items and I think your prices are very fair. I'm really impressed with speed of the delivery as I only put my order in yesterday. I wish I could think of something helpful to improve my shopping experience but it's been perfect so just carry one! Thank you very much.
Kitronik have to be the friendliest company I have ever bought from. Always cheerful and definitely helpful. Thank you and well done for your great attitude and really good range of products.
Very rare do we get next day deliveries in Jersey from the UK. I've just walked through the door and was astounded to see a note from the postie telling me there's a package waiting in the garage for me.
A big thank you to you and your team for the high level of communication along the way from receipt of order to dispatch and for processing so quickly.
The speakers were not expensive but came packaged and wrapped as if this was a much bigger order. You've won a new long term customer here and an advocate of your business and service. As a Senior Manager in a retail bank, there are some elements of learning for my own team here on what makes a customer happy and gives them a propensity to buy.
Thanks again and have a great weekend.
What an efficient service, having searched the net for A0 plastic sheets I eventually found your site, 24 hours later my order arrived. I will have no hesitation in recommending your company, and when needed I will certainly search your site first. Thanks for a first class service.
The ordering process was very efficient, with regular updates on delivery. The items (mainly Inventor's Kits for the BBC micro:bit) came through extremely quickly and seemed well thought through. Very impressed.
We have used poplar plywood on our laser cutter for various projects, cuts easily with hardly any smoke or fume increased feed rate with less power needed, with no black carbon deposit, great value, sheets are flat, and the size fits our laser bed perfectly, economically priced too!
Thanks KITRONIK 5 STARS
Excellent service. Very prompt delivery, very good value. I can’t fault your company nor can I suggest any improvements to what is already very good indeed. I especially like the good communications.
As I’m not a kit builder I am unlikely to buy a great deal from you in the future but I will keep looking, particularly for components.
I'm afraid I can't think of one thing that would improve your service, you exceeded expectations.
- Good stock
- Competitive pricing
- Reasonable delivery cost with a reputable carrier
- Fast delivery
- Items in good condition (the ply has minimal warping unlike some purchased elsewhere) and is clearly labelled as laser suitable
The sample pack is a welcome extra with real value, not just an unusable junk freebie.
All in all a really good first order, thank you.
My first order was seamless! Next day delivery and exactly what I had ordered. Email updates at every stage. Could not have asked for better customer service. Just placed a second order, with confidence. I'm highly recommending this company x
Excellent service, I ordered my kits on Sunday and they arrived first thing Tuesday. I'm very pleased with my kits, very good value. Many thanks
I would recommend Kitronik to any one thinking of buying from them.
I ordered a line tracking mouse kit from you yesterday and I would just like to drop Kitronik some quick feedback! I would like to first say I am very impressed with the communication as regards my order and the speed at which it was delivered! Secondly, I'm not a regular buyer of such things but wanted to get the robot for my Dad's Christmas present as he loves this sort of thing. Anyway, the service I received from you definitely makes me wish I had reason to be a regular customer of yours. I will be sure to recommend you however, wherever I can. I only wish more companies we're as efficient as Kitronik.
Thank you ever so much for the swift processing and delivery of my order!
Happy Christmas to yourself and the rest of the team,
Kind regards, Slavena Sarbeva
Yes you did earn a 5 Star Review. Brilliant Kits and Thank You for the additional literature. This was my first ever order with you and I would not hesitate in using your company again for our next project. Until our next order with you
Yours in Scouting, Matt Isaacs
Having taught Design Technology Electronics at Key Stages 3 & 4 at a high school in the Gt Yarmouth area I can highly recommend Kitronik.
They are very prompt with processing orders and the customer receiving them. An extremely positive for me is that when you have a question re components or kits you get first hand technical advice.
Having been retired since July 2013 I have promoted Kitronik at local Norfolk STEM meetings.
Thank you Geoff and staff for all the help and support over the last 12 years.
I bought the solar garden light kit which was delivered to me very quickly. The kit came complete with some very well written instructions. Worked first time!!
Thank You so much for a great website. I will be using this for student Education.
I found this an excellent site for the electronics hobbyist like myself, loads of products available at very good prices and were of a very high standard. I will be using this site again.
I am extremely satisfied with the customer service received from Kitronik. I purchased the clocks on the evening of the 2nd May that's outside normal hours and I received the said package today Saturday 4th May, that is what I call a fast service. And I would recommend them to all they are first class and ideal for the purpose. Thank you Kitronik I will certainly be coming back to you for fast and speedy and a friendly service.
Once again thank you, Bill Jeans
The Super Capacitor I ordered yesterday (Thursday) arrived this morning (Friday) at 09.30 - Great service at a great price.
I have saved your details for future electronic parts etc.
Thank you yet again for your amazing service. it is one of the reasons we always come back to you, along with the excellent products!
The package arrived safely and is currently being assembled by our students with great enjoyment.
Again thank you, Jane Heagren
I just wanted to say thank you to everyone at Kitronik for their excellent service. We recently ordered 2 single items, in separate orders, for individual GCSE projects. I didn’t mark the orders ‘urgent’ because they were so small. Both orders arrived the next day which was phenomenally helpful.
Thank you very much!
We have used your MP3/iPod kits with our A Level group and the USB kits with a KS3 Technology Club which we have found to be most useful. We have had some great outcomes and would love to share them on your website. If you are interested please send me an email address/upload link for inclusion.
Thank you very much for your amazing customer service. Our order arrived well before our deadline, despite being non-standard, and was perfect. I always double-check components in kits (partly my job, mostly experience with other suppliers) and in 3 years I cannot remember ever finding anything wrong.
You are by far the most reliable of our suppliers, so wherever we can we buy from you.
Thank you for making ordering so easy and pleasant!
I very much appreciate the information that your web site provides to the world. The instructional writings of Geoff Hampson are very well written and helpful. It will be my pleasure to mention your company to my friends.
Cheers Guys, ordered mid morning on Thursday received first thing Friday morning a definite bonus when I need to come up with a Scout activity in a hurry.
Excellent feedback on my order and dispatched within two hours. Thank you very much
I love this website and its products, great educational gifts for kids and very reasonable prices.
I would like to thank Geoff for his article entitled how to calculate the values of capacitors in series and parallel. I had to replace a capacitor in my Hammond organ and when I could not find a replacement of the correct value I had to purchase 2 and wired them in series. I was never quite sure that they amounted to the correct value until I read his article. Now I am sure that they do.
I just want to say thankyou for a wonderful service...received my order next day: amazing. Will recommend this website to everybody.
Really delighted with my first order ...great service and value. Thank you!
One of the best services I have ever used in my life. I have placed an order at around 2 pm and just few minutes after that I have received an email confirming that the order will be dispatched the same day, and another one when the order was actually dispatched. But the most surprising was the fact that I have received the parcel by 10 am next day. I will definitely recommend this website. Keep up the good job guys!!!
I just wanted to say thanks to everyone at Kitronik for their outstanding service and for the fantastic products you create. I purchased a shower timer kit amongst other things on Thursday last week and it was delivered on Friday. Now that's what I call superfast delivery.
Keep up the good work,
Just a quick thank you from me for your outstanding service in delivering our large order on the date requested and for the quality of the custom pcbs.
Much appreciated. Ed Goddard
My school purchased the colour changing night light kit for our year 7s to use and also the Dice Project Kit to use with our year 8 students. We put the night light kit into an acrylic stand which the girls designed themselves and cut on a CAM machine and the dice game circuit went into a wooden box with a slide out base to contain the circuit and the playing pieces. The students loved both projects and Geoff was so helpful when we had a problem with a few of the circuits that had not been soldered properly. The service he provided was excellent and I will have no hesitation in recommending Kitronik to anyone - especially if like me they are not an electronics expert. We will certainly be using the products again.
Kind regards, Karen Barret
I ordered a sample of an ElectroFashion kit, but wanted it to work in reverse i.e. when the switch was open. Asked the question - got an answer within a couple of hours. Better yet...your people sewed a sample and sent the pictures to me! Awesome!
Having just purchased 150 units of your mono amplifier kit I feel obliged to write and commend you on your excellent resources. The components and instructions are first class and have really benefited my yr9 students as well as made my job a hell of a lot easier.
Thanks again, Chris Jones
If you have any feedback to share with us, good or bad please let us know by filling out our feedback form.